coup Privacy Policy

This page describes what we collect when you use our coup platform and how we keep that data protected. When you register an account, make deposits, place wagers on our sportsbook or live-dealer tables, or withdraw funds, we record personal and transactional information. Our coup team uses this data to verify your identity, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, settle wagers, and comply with anti-money-laundering regulations.

We at coup are committed to protecting your privacy and handling your information securely. We use encryption, firewalls, and regular security audits to safeguard your data. We do not sell your personal information to third parties. We only share data with payment processors, regulators, and fraud-prevention services as necessary to operate our platform and comply with law.

Our coup privacy policy applies to all users worldwide, regardless of jurisdiction. If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team via live chat or email. We will respond to data-access requests and privacy inquiries within the timeframe required by applicable law.

What Data We Collect on coup

When you open an account on our coup platform, we collect the following personal information: your full legal name, email address, phone number, date of birth, and residential address. We verify your location to ensure compliance with jurisdiction restrictions; players from Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions are permitted, while access from restricted jurisdictions is denied.

When you make a deposit or withdrawal, we collect transaction details: the amount, the payment method used, and timestamps. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive confirmation from those providers. For bank transfers via mobile banking, local payment, online payment, or e-wallet, we record the transfer reference and account details. We do not store full credit card numbers or sensitive payment credentials; these are processed by our payment partners under their own security standards.

We also collect technical data about your device and browsing activity: your IP address, browser type, operating system, and pages visited. We use cookies and similar tracking technologies to remember your preferences, keep you logged in, and analyze how you use our coup platform. You may disable non-essential cookies in your browser settings, though this may impact platform functionality.

How We Use Your Data on coup

We at coup use your personal information for the following purposes:

• Account Verification: We verify your identity to prevent fraud, money laundering, and underage access. We compare your submitted documents against our KYC database and perform ongoing compliance checks.
• Payment Processing: We share your data with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our banking partners to process deposits and withdrawals. These providers handle payment data under their own privacy policies.
• Wager Settlement: We use your account and transaction data to settle wagers, calculate winnings, and update your balance. This process is automated and audited regularly for accuracy.
• Regulatory Compliance: We retain your data to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations in our operating jurisdictions. We may share aggregated or anonymized data with regulators upon request.
• Fraud Prevention: We analyze patterns in your account activity to detect suspicious behavior, such as rapid balance changes, unusual betting patterns, or access from unexpected locations. We may temporarily restrict your account pending investigation.
• Platform Improvement: We use non-personal data (such as aggregated gameplay statistics) to improve our coup platform, optimize game performance, and understand player preferences. Individual player data is anonymized for these analyses.
• Communication: We may contact you via email or phone to confirm account changes, alert you to suspicious activity, or provide customer support. You can opt out of non-essential communications in your account settings.

Third-Party Data Processors and International Transfer

Our coup platform uses third-party service providers to process data: payment gateways handle transactions; hosting providers store our servers; and fraud-detection services analyze account activity. All third-party processors are contractually bound to protect your data and use it only for the services they provide to us.

Our servers may sit outside your jurisdiction; your data may be transferred to and stored in countries outside Indonesia. If this occurs, the data remains protected under our privacy standards, which are no less protective than Indonesian data-protection law. By using our coup platform, you consent to international data transfer where necessary to operate the service.

We at coup do not sell or lease your personal information to marketers, advertisers, or other third parties. Your data exists only to serve you and comply with law.

Your Rights and Data Access on coup

Under applicable privacy law, you have the right to access, correct, and delete your personal data. To request a copy of the data we hold about you, contact our support team. We will compile your data and send it to you within thirty days. To correct inaccurate information—such as an outdated address or phone number—log into your coup account and update your profile, or request assistance from our team.

To request deletion of your data, you may close your account. Upon closure, we retain your transaction history for seven years to comply with financial regulations, but we will anonymize or delete non-essential personal information such as phone number and address. If you request deletion before account closure, we will remove that data subject to legal retention requirements.

You have the right to data portability: we can export your account data in a standard format for transfer to another service, if you request it. You also have the right to object to certain data uses, such as profiling for fraud detection. Contact our team to exercise any of these rights; we will respond within the timeframe required by law.

Cookies and Tracking Technologies on coup

We at coup use cookies—small files stored on your device—to improve your experience. Essential cookies keep you logged in and secure your account. Functional cookies remember your language preference and table-limit selections. Analytics cookies track how you navigate our platform so we can identify technical issues and optimize performance. Marketing cookies (if enabled) help us understand which games and features interest you most.

You may disable cookies in your browser settings. Disabling essential cookies will log you out and prevent account access. Disabling non-essential cookies may limit platform functionality but will not prevent you from using our coup services. Most browsers allow you to clear cookies periodically; this will log you out of your account.

Data Retention and Deletion on coup

We retain your personal information for as long as your coup account is active. After you close your account, we retain transaction records, account history, and identity verification documents for seven years to comply with financial anti-money-laundering regulations. Other personal data—such as email, phone number, and address—is deleted or anonymized within thirty days of closure, except where law requires longer retention.

We may retain anonymized or aggregated data indefinitely for platform analytics and improvement. This data cannot identify you individually and is not subject to deletion requests.

Security and Incident Reporting on coup

We protect your data using industry-standard encryption (SSL/TLS for web traffic), firewalls, and regular security audits. Our team undergoes security training and access to personal data is restricted to authorized staff. We use multi-factor authentication to protect administrative accounts. However, no security system is perfectly secure; if you believe your coup account has been compromised, change your password immediately and contact our support team.

If we discover a data breach affecting our coup platform, we will notify affected users within the timeframe required by law. We will describe the nature of the breach, the data affected, and steps we are taking to prevent recurrence. We will cooperate with regulators and payment providers to investigate and remediate the incident.

Contact Us Regarding Privacy on coup

If you have questions about our privacy practices, wish to access your data, or believe your privacy rights have been violated, contact our support team. We respond to privacy inquiries within thirty days. You also have the right to lodge a complaint with your local data-protection authority if you believe we have violated applicable privacy law.

Our coup privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify users of material changes via email. Continued use of your coup account after a policy update constitutes acceptance of the revised policy.